Support
A question, a bug, or something unclear in the docs? Write to us. We answer within two business days.
Before you write
- Your theme version, for example 1.0.0, and your store URL.
- The template or page where it happens.
- Your browser and screen size.
- The exact steps to reproduce it, and what you expected.
- A screenshot with customer data removed.
- Whether it also happens on a duplicate theme, with app embeds switched off.
Who handles what
We cover theme settings, section behaviour, documented blocks and defects in the shipped theme.
Shopify covers checkout, payments, taxes, shipping rates, Markets, customer accounts, inventory, pickup configuration, translation infrastructure and platform outages. App developers cover their own app blocks.
Please don’t edit theme code to fix a price, an inventory level, a delivery rate, a selling plan or a market setting: change the matching resource in the Shopify admin.
Prefer email? Write to support@gabaryo.com.
Send us a message
Write to us by email.
Send the details from the checklist to the address below and we will reply within two business days.
We use your details only to answer your request. See the privacy notice.